Wrong Moves” and analyzes the decision-making process of Nutrorim CEO Don Rifkin and his management team. The essay also makes recommendations regarding improvements, including changes to management styles and the use of decision tools.
Analysis of Key Issues
The key issues in the case involve deciding whether to recall ChargeUp after a health inspector made allegations that the drink was responsible for causing illness among 11 people. During the process of making this decision, other issues become apparent. CEO Don Rifkin had created a corporate climate that discouraged dissent and failed to optimally use his people’s abilities. By trying to create a climate of inclusiveness, Rifkin has gone too far in the opposite direction and instead discourages his people’s best efforts by stifling dissent and debate. Nutrorim’s managers get bogged down in the decision-making process, with the result that they routinely make poor decisions, one after another.
Rifkin’s management style was shaped fresh out of business school by an unfortunate incident with his former boss, a “dictatorial” CEO. The incident apparently traumatized Rifkin to the point that he put significant effort into making sure that he did not run Nutrorim in that fashion. Rifkin tried to develop a “happy, participatory, democratic culture,” not realizing that such a management style would undercut his ability to be a successful leader. In the absence of conflict or challenges, Rifkin’s inconsistent management style might be only slightly dysfunctional for day-to-day operations. But during times of crisis where difficult decisions needed to be analyzed, debated and resolved, Rifkin’s approach was ineffective. He may have made a point of asking for input from as many people as possible, but he left his team with no clear, definitive process to optimize decision-making. By creating so much uncertainty, Rifkin set his team up for failure.
In addition to deciding specifically whether to recall ChargeUp or not, Rifkin needed to overhaul the decision-making Nutrorim process. Even though the ChargeUp recall was the most urgent, in the long run the need to fix their broken system was also a high priority. As long as they used a decision-by-committee approach, with Rifkin making arbitrary decisions in private and “offline,” Nutrorim was subjecting itself to a series of disappointing results. Rifkin’s decision to recall ChargeUp was actually a valid decision, but his handling of it undermined his authority.
Investing in Dipensit was another example of Rifkin and Nutrorim’s failed approach to making important decisions. Some members of Rifkin’s team had misgivings about the purchase of Dipensit stock, but Rifkin neither personally undertook the necessary research, nor did he take seriously the reports of the subcommittee that he delegated the responsibility to.
From failing to perform their due diligence in investing decisions, to not gathering enough information about the proposed ChargeUp recall, to hiring an indecisive consultant, Nutrorim stumbled through one ineffective decision after another. Nutrorim needed to put in place a system where Rifkin and his team asked the right questions and created an environment of accountability and responsibility. In particular, Rifkin needed to ask the right questions of his people and help them develop improved problem-solving techniques.
Nutrorim needs to work with an organizational decision-making tool, for example, the rational model. This tool however does not work under real-world conditions where there is a lack of information and significant uncertainty. The rational model especially falls short with a management team like Nutrorim’s, which can neither process all the information nor be objective enough in many cases to select the best solution. Another failing with the rational model is the assumption that managers agree about values, goals and preferences; clearly this is not the case at Nutrorim. The various department heads, R & D, PR, and the CFO, all have different orientations and priorities.
The Carnegie model is better suited to help Nutrorim resolve their challenges. This model is more realistic and more accurate than the rational model. The company’s managers should be encouraged to satisfice and determine the criteria to evaluate solutions and limit the range of alternatives. Satisficing would be more productive for Nutrorim’s managers than searching for every alternative.
The Carnegie model also acknowledges the reality that managers are restricted by bounded rationality, that is, a limited ability to process information. Nutrorim managers can still improve their decision-making by strengthening their analytical skills. Nutrorim must also work towards organizational coalitions that enable their subcommittees and team members to achieve decisions by compromise, bargaining, and negotiation.
If Nutrorim adopts the Carnegie model, the company will become better at seeking good solutions that meet their goals in spite of the challenges of uncertainty and disagreement.
Rifkin needs to establish management process rules. These rules should include a decision-making protocol that defines criteria for the company’s key decisions. This process should include transparent rules that keep the management team from being too aggressive, and from dismissing valid objections and ignoring risks.
Rifkin must also do a better job of selecting his subcommittee members. Because he wanted to avoid conflict, Rifkin chose people whose views did not conflict, but neither did they work well together as a team to make effective decisions. For Rifkin to get better recommendations from his people, he needed to do a better job of selecting balanced subcommittee members.
Rifkin himself should undertake management coaching to help him develop a more effective leadership style. Rifkin needed to be comfortable exercising authority, even in situations where he would prefer that everyone remained “Minnesota nice.” By developing his own leadership skills, Rifkin would also be better able to develop his people. For example, Nora was clearly dissatisfied with being involved in “meetings about meetings.” Rifkin’s drafting her onto the subcommittee to review the consultant’s recommendations was exactly what Nora did not need, nor did her involvement serve the team well either. Instead, Rifkin should give Nora practical, hands-on managerial tasks to perform.
Rifkin also needs to give his managers clear and specific direction about what is required from them. In particular, Rifkin should set clear goals for team behavior and conflict resolution. People like Steve Ford who feel strongly about the value of ChargeUp were all well and good, but they cannot be allowed to dominate discussions or exclude opposing viewpoints. Ford and others must understand their role as team players, and that includes respecting the opinions of others as well as supporting management decisions, even the ones he disagreed with. Along the same lines, Rifkin needs to listen to complaints like Nora Stern’s about not having open debate and working out differences within the group.
Rifkin also needed to practice his newly developed management and leadership skills by taking advantage of the crisis that the recall created. Rifkin should use the opportunity to revamp the company’s management rules. Rifkin should begin to develop trust within the management team by having open and honest discussions about the future direction of the company. All these steps taken together would improve Nutrorim’s decision-making process.
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
There is a very low likelihood that you won’t like the paper.
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.
PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY!!!
We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.
Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.
Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.
Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.
Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.
Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.
We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.
Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.
You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.
Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.
Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.
You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.
You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.
Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.
We create perfect papers according to the guidelines.
We seamlessly edit out errors from your papers.
We thoroughly read your final draft to identify errors.
Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!
Dedication. Quality. Commitment. Punctuality
Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.
We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.
We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.
We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.
We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.