Organizational diagnosis and Case study 10 pages

company was formed in 1978 in Atlanta, Georgia by Bernie Marcus and Arthur Blank, and expanded quickly, with sales exceeding a billion dollars annually by 1986. From the moment of its foundation, HD has expanded consistently by concentrating on potent markets like New Orleans that had a mix of new homeowners and younger generation people. Home Depot could grow fast by responding to changes quickly and maintained its success by adhering to the values and culture of the organization.

The consistent updation in work and culture to produce quality products, employees, and clients has helped Home Depot retain its edge and be on the top of the retail building market space. The management of the organization gives a lot of importance to welfare of its employees, encourages spirit of entrepreneurship, due respect to all, and commitment to quality. All stores and merchandize are similar in appearance and functionality. Operational productivity allows for achieving high level of customer service at low prices.

Background on Case Study Organization

Merchandizing incorporates all exercises included in the purchasing and offering of merchandise for accruals, and the marketing method for Home Depot adopted a 3-tiered methodology: (1) excellent services offered to clients, (2) lower cost of products, and (3) wide range of items. To keep up its edge, Home Depot utilized the grouping technique, and additionally it was the only one to offer high quality items, for example, Prego laminated flooring, Ralph Lauren paints, and so forth. Additionally, Home Depot’s exclusive customer service made it stand out it from its rivals. The Home Depot NYSE: HD, with its headquarters in Vinings, Georgia, is a home improvement and renovator retailer that provides for both the do-it-without client as well as the expert in renovation, improvement, and construction activities. It is the second biggest retailer in the United States, after Wal-Mart; and the third biggest retailer worldwide, after Wal-Mart and French organization Carrefour. The Home Depot has approximately 1,900 stores spread all over North America. The organization has presence in United States (in all the 50 states, Puerto Rico, the United States Virgin Islands), Mexico, and Canada. The Home Depot likewise has EXPO Design Center outlets in a select few American markets, which offer elite home design items and services too. Its 2004 total sales accruals were U.S. $73.1 billion. It was positioned 13th on global FORTUNE 500, an extraordinary achievement. The Home Depot likewise claims a chain of stores for elite home decoration articles and appliances. The Home Depot utilizes services of more than 3,25,000 personnel (Home Depot SWOT Analysis:: Strategic Management, n.d).

Home Depot has figured out how to succeed and lead the home improvement industry solely through its uniqueness and multidimensional qualities. Probably the most critical ones are: values ingrained in the company- The orange-blood value that underscores distinction, familiarity, individuality, development, and pride. Looking after its personnel and staff- Providing fabulous salaries and perks, unrivaled training, and career prospect opportunities.

Excellence in servicing the clients is the cornerstone of the organizations success. Operational productivity excellence- Home Depot was able to achieve excellence in operational effectiveness by conforming its computerization to latest standards and actualizing the satellite communication services. The aim behind undertaking these measures was to help in lessening expense, help development, and engender decision-making capabilities. Operational productivity is exceptionally important in to offer quality services at better costs (Home Depot SWOT Analysis: Strategic Management, n.d).

TV Network (HDTV)-an economical gadget that helped HD’s top management to get real time input from territorial managers, and provided for training and correspondence projects that could be seen in the stores. Advanced stock and inventory management framework that provided for and increments in the stock turnover.

Electronic Article Surveillance-Preventing robbery: Persistent testing and experimentation in engineering and business methods- An organization can expand and succeed only in the event that it invests its resources and time in its future. Advertising: Home Depot campaigned aggressively utilizing the different types of media for both its pricing as well as institutional strategy. It also strategically sponsored the Summer Olympic Games in Atlanta, which can have an incredible impression on the Generation X, and Generation Y who are the prospective customers of HD. Dynamic responsiveness and early recognition of market and customer trends- This quality can guarantee a company’s growth. Promoting Strategy that gave excellent services, low costs, and wide assortment of products; Workshops that can pull in more DIY patrons. No unions, as a result, the organization has never had to endure worker’s strikes. Strategic Planning, which includes scheduling new stores four years in advance, helps also to scout for personnel needed for smooth functioning of the new stores.

Being the sole big-box seller that also offers various other elite, top class products, for example, Prego flooring, Ralph Lauren paints, and Vigoro manures gives Home Depot the upper hand in the industry. Serving principally to DIY clients, a market segment not prone to market recessions and downturns. Thus, even in a recessionary market Home Depot can survive and even reap profit. Offering a wide array of items that can prompt an increment in the quantity of customers.

Team’s Definition of Diagnosis

Organization Issues

Home Depot has an application on mobile that clients can use to hunt down items and make buys on the go. That, however, is a manifestation of the online operation and significantly varies from an on-location, dedicated administration operation set up to aid clients’ in-store shopping. The Home Depot application can be helpful for in-store shopping with helpful features, like, mapping the store, item path data, and stock position. In any case, some manifestation of technologically able, physical workstations for clients inside The Home Depot stores could be more gainful to clients’ physical shopping experience. Case in point, as opposed to physical labeling methods, making parts scannable by clients would help avoid mistaken identities of parts, particularly when minor differences in measurements occur between parts.

The successive selection of CEOs, presidents, and top executive body is of great concern to organizations as they change, reposition, and rebuild. Despite the fact that these selections may furnish an organization with helpful results, many do not find it easy to contend with. Top authorities in an organization may leave owing to various reasons, yet a typical reason is a culture clash with employees on grounds of working style. Robert Nardelli, previous CEO of Home Depot, Inc., put in his resignation in January 2007. Various variables prompted Nardelli’s exit: stagnating stock costs experienced by shareholders evoked disappointment; Nardelli’s authoritative disposition in management influenced the performance and hence large scale sacking of employees; it was no longer feasible to maintain expansion of retail outlets. The once effective and exceptionally esteemed Home Depot cultural values transformed, influencing Home Depot’s client loyalty and sales negatively. In addition to changed business culture in Home Depot’s, it also had to contend with wildly fluctuating market conditions in the industry. These issues influenced Home Depot’s representative resolve, stockholders, and clients adversely. President successor Frank Blake had much to deliver to regain status of Home Depot as the business titan it had been for a long time (Home Depot SWOT Analysis: Strategic Management, n.d).

A couple of trips to a store of Home Depot will present some normal store administration lacunae comprising of ill maintained shelf stocking, possibly caused by lack of discipline, merchandizing management issues or even lead time. Issues like these may result in lesser sales or wrong buys made by customers. Such incidences can continue in absence of effective feedback communication channels to management from the buyers. The maximum reach of the customers is then to the field staff that may not report the matter to the top management for corrective action thereto. The maximum an on-site clerk can do in such situations is to lead the customers around, however his capabilities will always be limited, for technicalities in products (Home Depot SWOT Analysis: Strategic Management, n.d).

The solid administration group of Home Depot has left less space for shortcomings yet has not accounted for every one of them. The most evident shortcoming in the company is its quick venture into newer regions. For instance, when Home Depot moved to Houston and Detroit. Both these territories were not very conducive and the organization suffered losses. The decision was not well-thought out. Home Depot made the same mistake when it purchased the 9-store Bowater Warehouse chain, and continued its mistakes when it executed the Cross Road Strategy which didn’t turn out as gainful as HD anticipated. So all these moves were the consequence of bad management strategies and could prove disastrous if not avoided.

One more shortcoming is that HD is not concentrating enough on the ladies clients. The displays in the stores are too bland and certainly don’t draw in females, Lowe’s is better at that (Home Depot SWOT Analysis: Strategic Management, n.d).

Case Study Problem Statement

The causes of the issues mentioned above are due to leadership change, improper strategies, inefficient management of human resource, and ignoring due importance of contemporary technologies.

Effectiveness Criteria

Change in leadership needs to streamline and utilize contract methods in operations to make Home Depot more productive. Badly planned strategic decisions could spell disaster for the organization. Improper personnel resource management policies can cause poor customer service. By under utilizing the prevailing technologies, Home Depot risks losing market share.

Case Study Purpose Statement

The purpose of this case study organization diagnosis is to develop research questions and identify data collection instruments to assess the causal variables (change in leadership, poor strategies, inefficiencies in human resource management, and under utilization of prevailing technologies) determine the best change interventions to implement.

Case Study Diagnostic Research Questions

Change in leadership


How does change in authority influence the undertaking?


Will the character of the pioneer influence result?

Poor strategies


What constitutes Poor strategies?


How Poor strategies influences output?

Inefficiencies in human resource management


Where can do you accept HRM is falling short of expectations?


Have there been endeavors to enhance HRM exercises?

Under utilization of prevailing technologies


In what ways can Home Depot put to use most recent innovations?


Compared to contenders, is Home Depot use of innovation effective?

Research Methodology

The study will receive both quantitative and subjective examination systems that incorporate perceptions, organized meeting, and queries.

Changes in leadership

An issue that happens often in company is the impact of a change in administration on individual, group, or overall performance. While the impacts of managerial and initiative changes have interested a few specialists for a considerable length of time on the impacts of changes in directors on group execution, the measure of present research on authority changes would appear to be contrarily identified with its recurrence, if not likewise its significance (Barling, 2014).

Poor strategy

Poor system control affects the organization’s business and diminishes its productivity with regard to accruals, sales, and client base. For maintaining a strategic distance from the poor procedure control, an organization must make remedial move when assessment of system is undertaken and attempt to rectify poor checking and control practices, poor execution (Hiriyappa, 2013).

Inefficiencies in human asset management

Compelling HRM obliges workers are looked after right from the initial stages with an organization to the last. Poor practice here will have a dispiriting impact on people concerned and over the company in general (Dransfield, 1998).

Under utilization of prevailing technologies

Organizations have been at the leading edge of engineering since long. All that can make production faster will attract more business. As computers came into being in the twentieth century, they guaranteed an era of IT. Yet keeping in mind the end goal to procure the profits, organizations expected to adjust and change their infrastructure (McGrath, n.d)

Case investigation technique was utilized to apply the institutional model of retail internationalization achievement. Research endeavors permit the likelihood of mulling over an association and its surroundings in a common setting and acquiring rich experiences into complex methods. Verifiable examination and data of the business and principle personnel and devices was incorporated in this investigation, for example, website pages with corporate history, theses identified with the business and different distributions. Member perception will be utilized to inspect the real retail practices utilized by the primary conglomerate rivals in the field of home change retailing so as to induce the striking standards of retailing in this field. This will be carried out through perception of the accompanying retail practices of the five noteworthy retailers of home change in America: (1) store design and environ, including colors, images, light decor, and parking; (2) general presentation and arrangement of stocked items, (3) dressing style of employees, (4) hours of operation and special services offered to clients and patrons, services offered to purchasers, and (5) practices identified with societal standards (group, family, country). Visits will be made to the five stores at various times of the day, for a week. Iteration of data from and to theologies to acquire real value and meaning of information and data obtained (Bianchi & Arnold, 2004).

Participant perception is suitable for gathering information on characteristically prevalent practices in their regular contexts. Top to bottom meetings are ideal for gathering information on people’s personal histories, viewpoints, and encounters, especially when delicate themes are being investigated. One focal point of subjective systems in exploration is that utilization of open-ended queries offers members the chance to react in their own particular words, instead of driving them to browse settled reactions, as quantitative strategies do (Mack et. al, 2005).

Organization Interventions

Home Depot will need to keep on maintaining the business by utilizing the same qualities, wiping out the shortcomings, expanding its chances, and bringing down its dangers. More particularly, Home Depot ought to concentrate more the DIY market since it is not prone to recessionary conditions. Thus Home Depot can shield itself from any future financial disaster. Home Depot can concentrate more on the DIY by conducting more workshops, offering items that are not difficult to install even by amateurs (Home Depot SWOT Analysis: Strategic Management, n.d).

Home Depot ought to expand barriers for its rivals by applying more the bunching system, diminishing expense, improving effectiveness, and staying aware of the most recent trends. Wherever there are stores that experience high volumes of offers, Home Depot can hold the clustering procedure which can resolve not only the issue of long lines and holding up time, but also keep at bay the challenge and competition. Who would seek to open a store in a zone where two Home Depots currently exist? Home Depot can indulge in reduction of cost and expand productivity by keeping on doing what it has been doing in this way; utilizing advances in innovation in stock keeping. Knowing precisely where the stock is at all times, when indents need to be made, and so on, can help in keeping the expense of working low, consequently expanding its worth and competitiveness. Home Depot ought to additionally begin looking all the more truly into focusing on the female business, which can turn into an extremely potential one on the grounds that the quantity of single families and same-sex relations and unions are increasing steadily. I will give Lowe’s as a case in point, which appears to draw in a greater number of female purchasers than Home Depot does. The racks look more organized, the stores are brighter, with suitable and bright lighting, the items appear to be more reachable, and there are not many hanging items as there are at HD. The movement in the aisle is often restricted at HD’s owing to goods lying on the carpet in Home Depot stores. So Home Depot would do well to emulate Lowe’s to catch the fancy of female shoppers. Home Depot ought to likewise have more individuals in the store to help female purchasers to take the items from the racks to their trucks and their vehicles. All these proposals will make it less demanding and a pleasing experience time for female shoppers at Home Depot (Home Depot SWOT Analysis: Strategic Management, n.d).

Diagnosis Organization’s Readiness for Change

Nardelli’s demanding and strong headed methodology, which he acquired at General Electric, posited him against the flexible yet broadly affectionate culture cultivated by his forerunners, Home Depot’s highly acclaimed founders, Bernie Marcus and Arthur Blank. The culture of Home Depot, set essentially by the magnetic Marcus (referred to, among workers as Bernie), was itself a main plank in the organization’s prosperity. It was stamped by an entrepreneurial spirit and an ability to take risk; an enthusiastic duty culture towards clients, associates, the organization, and the group; and a repugnance for anything that felt bureaucratic or hierarchical (Charan, 2006).

Most organizations concentrate on differentiation and administrative measures beat competition, as also to win loyalty to prevent clients from changing to a substitute. Relatively few substitutes can practically debilitate the accomplishment of Home Depot’s item sale on the grounds that they offer such a wide assortment of items and individuals will constantly need to fabricate houses and craving to enhance existing homes. All the same, Home Depot’s service offerings, for example, installation, are likely be affected by substitutes. Various Internet sites offer “How to” data and also organized arrangements for different sorts of home change ventures. HGTV and other home change shows might likewise sway clients away from Home Depot’s offerings, resulting in contention to Home Depot. Home Depot’s aggressive position is not solely influenced by the procedures adopted by its rivals, as also by the way it maintains proximity with suppliers and how it works and deals with its supply chain (Phillips et. al, n.d).

Albeit Home Depot was initially composed as a home improvement superstore that would attend to both individual purchasers and builders, all through its turbulent history Home Depot has shifted its focus continuously. At a certain point of time, the individual client was largely ignored in lieu of contractors who acquired materials in wholesale (Phillips et. al, n.d).

Home Depot has faced many by numerous issues in its lifetime. A key approach that concentrated on suppliers and enhancing effectiveness crippled a significant part of the human capital in its retail sector, and subsequently apparently diminished the adequacy of Home Depot’s valued culture. A considerable measure of consideration need to go into contracting operations and streamlining to make Home Depot more proficient, expand consumer loyalty and reestablishing valued corporate culture envisaged by Marcus and Blank. Overall, numerous inquiries still pose queries as Home Depot, and its rivals keep on seeking an upper hand in future (Phillips et. al, n.d).


Barling, J. (2014). The science of leadership: Lessons from research for organizational leaders.

Bianchi, C.C., & Arnold, S.J. (2004). An institutional perspective on retail internationalization success: Home Depot in Chile. The International Review of Retail, Distribution and Consumer Research, 14(2), 149-169.

Charan, (2006, April 1). Home Depot’s Blueprint for Culture Change. Retrieved January 24, 2015, from

Dransfield, R. (1998). Human resource management. Oxford: Heinemann.

Hiriyappa, B. (2013). Corporate Strategy: Managing the Business. Authorhouse.

Home Depot SWOT Analysis: Strategic Management. (n.d.). Retrieved January 24, 2015, from http://www.***.com/home-depot-SWOT-analysis-view.asp?id=165420

Mack, N., Woodsong, C., MacQueen, K.M., Guest, G., & Namey, E. (2005). Qualitative research methods: a data collectors field guide.

McGrath, J. (n.d.). Effects of Technology on Business – HowStuffWorks. Retrieved January 24, 2015, from

Phillips, D., Hwang, B.Y., Sheets, S., Longstreth, T., & Christian, G. (n.d) The Home Depot.

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