The balanced scorecard was developed by Robert Kaplan and David Norton and serves as a useful tool for designing strategies along different types of important objectives in any organization. Other business models were deemed too narrow and they wanted something more comprehensive to translate vision and strategy into objectives and measures across four balanced perspectives: the financial perspective, customer perspective, internal process perspective, and the learning and growth perspective. Each perspective is important to look at individually, however when the four approaches are “balanced” then the organization is in the best position to create value for all stakeholders.
According to its founders, Robert Kaplan and David Norton, it consists of four major performance measures- Financial, Customer, Internal Business Processes, Learning and Growth (Kaplan & Norton, 2007). The financial measure gives an idea of the past performance of a company, whereas measures like customer satisfaction and learning and growth give a fair idea of what the performance will be like in future periods. The internal business perspective is important to an organization because this represents the firm’s true resources and measures of human resources capabilities that can create value. The learning and growth perspective considers how the organization will be positioned to continue developing into the future. When the four perspectives are considered in unison then a comprehensive organizational evaluation emerges in which the leadership can base an organizational strategy.
The principle factors that determine the organization’s competitive success are provided in the case and include accessibility, flexibility in scheduling, affordability, ability to offer high value at a low cost, the effectiveness of the curriculum, the time to complete programs, and the range of programs offered. In order to become more competitive the organization is implementing technology in three ways to increase its competitive advantage. First it is implementing more technology in the actual classroom that will likely better prepare students to the types of technology that they will undoubtedly encounter in the real world. This will improve the quality of education and better prepare students for their professions.
The second two ways that technology is being used to create a competitive advantage is that it is making the instruction more flexible and cost effective by creating digital platforms in which students can work at their own pace and take classes from virtually anywhere. This technological advancement will support all of the organizations primary objectives in regard to competitiveness and represent a critical success factor for the future growth of the school. The distance education model represents a rapidly growing segment in educational environments and both students and teachers have found this model to have many advantages that enable them to further their educational goals.
The leadership has already developed a customized set of categories to base their balanced scorecard on including:
1. Funder/Financial Perspective
2. Student/Participant Perspective
3. Internal Process Perspective
4. Innovation and Resource Perspective
The implementation of the technological solution should positively influence all four categories of stakeholders. The financial perspective will need to be evaluated in monetary figures and will represent the total amount spent of building the technological infrastructure relative to the amount of time it takes to return that investment. The student perspective can be measured in the amount of new students that become enrolled and use the more accessible distance learning modules.
From an internal process perspective the implementation of a technology solution should improve efficiency as well. For example, one teacher should be able to increase their student ratio because some of their lectures will be recorded and can be played back at any time. Therefore, this should also impact the resource perspective as well because the human resource team will be able to operate with a greater efficiency and have more technological tools and automation of certain teaching functions at their disposal.
3 pages-Real World Assignment 4
Three popular Web sites for Six Sigma are http://www.ge.com/sixsigma, http://www.sixsigma.com, and http:www.sixsigmaformum.com.; Explore these sites and answer the following questions:
1. How does GE use Six Sigma to enhance customer perception of its products and services?
GE states that “Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture (GE, N.d.).” Six Sigma basically means that there should be less than 3.4 defects per million opportunities. This is an ambitious target and companies use this perspective to try to perfect their operations. The idea is basically to get as close to zero defects as possible and the definition of defect is defined from the customer’s perspective. Thus if GE fails to deliver what the company really wants then this is considered a defect that should be improved.
2. What is the apparent purpose of the isixsigma Web site?
The purpose of this website is to assist professionals or future professionals with the material that they will need to become Six Sigma certified or become certified at the next level. The company also offers a set of marketing tools that can help Six Sigma consultants to promote their businesses and the Six Sigma approach to quality management in general. These is also a knowledge base and different tools that professionals have provided as well as a forum where members can ask questions of other members.
3. Who are the customers of the sixsigmaforum Web site?
The Six Sigma Forum appears to be dedicated to members that are already working with Six Sigma; although roughly half the membership is comprised of “beginners.” The site offers original content and gives members the opportunity to publish and even provides editorial services. There are networking opportunities both in face-to-face and digital formats that are available as well as a monthly publication to keep members abreast of news.
4. Is there a basic agreement about what the Six Sigma concept includes based on what the three Web sites present? Why or why not?
In one sense there does seem to be agreement on the overall concept of Six Sigma. For example, the 3.4 defects per million opportunities is a central theme. However, the ways to reach this target vary significantly and can include many different strategies.
5. How do these Web sites differ in their concept of what Six Sigma includes?
There are many different variations of Six Sigma. A newer version of this style of quality improvement has been called Lean Six Sigma.
“From a fifty thousand foot level, Lean Six Sigma is a customer focused change strategy. It’s a business strategy that helps improve business performance. Inside of Lean Six Sigma is a systematic approach to improving the way people do process improvement. (Six Sigma Quality, N.d.)”
The lean version of Six Sigma seems to focus on the customer’s perspective and tries to meet their requirements with as few resources as possible through operational efficiencies. The emphasis is cutting out any unwanted features or wasteful steps in the operational process.
Essentially, Six Sigma and Lean systems have the same goal; they both seek to eliminate waste and create the most efficient system possible, but they take different approaches toward how achieving this goal. In simplest terms, the main difference between Lean and Six Sigma is that they identify the root cause of waste differently (University Alliance, N.d.).
Waste from a lean perspective is defined as anything that does not add value to the end users of the product or service whereas in the traditional model is more focused on the variations in production and being able to produce a product and service efficiently.
1-page-Module Four Discussion
Talk to individuals that you know from some local organizations (companies, schools, government agencies) about the organization’s commitment to quality principles. In your post, discuss the factors they believe attribute to either the success or failure of their organization’s approaches.
I talked to an individual that works at a small locally owned appliance center. The company has a strong dedication to quality and customer service that they state cannot be duplicated by the big box stores. For example, when a customer buys an appliance from their business they talk to the same employees throughout the installation, service, and even the disposal of the appliance. The primary focus of the business is quality rather than marketing or trying to hit various price points in the market.
The individual stated that companies like Home Depot or Lowes will sacrifice quality at the expense of marketing or different pricing strategies. For example, many of the brand names that are sold at these stores will offer different goods to either local businesses or the big box operations. The big box products often cut corners or reduce features to bring down the prices. The different product lines will contain different internal components and will be much different on the inside even though they might look the same on the outside.
The local business charges more money for products that look nearly identical. However there focus on quality, local service, and dependability makes it possible for them to compete with larger operations. The local business often receives a great deal of its business from word of mouth endorsements that attest to their products quality. In today’s market many consumers are price conscious, however there are many more that focus on quality as well as the quality of service and place a premium on these considerations.
GE. (N.d.). What is Six Sigma? Retrieved from GE: http://www.ge.com/en/company/companyinfo/quality/whatis.htm
Kaplan, R., & Norton, D. (2007, June). Using the Balanced Scorecard as a Strategic Management System. Retrieved from Harvard Business Review: http://hbr.org/2007/07/using-the-balanced-scorecard-as-a-strategic-management-system/ar/1
Six Sigma Quality. (N.d.). What is Lean Six Sigma? Retrieved from Six Sigma Quality: http://www.sixsigma.com/what-is-lean-six-sigma/
University Alliance. (N.d.). Six Sigma vs. Lean Six Sigma. Retrieved from Villanova University: http://www.villanovau.com/resources/six-sigma/six-sigma-vs.-lean-six-sigma/
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
There is a very low likelihood that you won’t like the paper.
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.
PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY!!!
We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.
Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.
Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.
Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.
Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.
Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.
We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.
Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.
You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.
Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.
Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.
You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.
You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.
Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.
We create perfect papers according to the guidelines.
We seamlessly edit out errors from your papers.
We thoroughly read your final draft to identify errors.
Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!
Dedication. Quality. Commitment. Punctuality
Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.
We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.
We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.
We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.
We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.