Motivational Strategies Employed by Management The employees interviewed were aware that the close supervision and open communication they have with their supervisors motivate them to do their best. “Yes, management keeps on egging us to do our best…they are like cheerleaders. They keep track of our performance especially how customers like our service.” –Employee C… Continue reading Motivational Strategies Employed by Management.
Pleasant and Supportive Work Environment More than the pay and benefits they get, they enjoy the pleasant work environment and the encouraging supervisors who are considerate of their needs. The pay is OK, so are the benefits, but more than that, I believe the work environment motivates me because it is very positive. My… Continue reading Pleasant and Supportive Work Environment.
Employees Overall, the employees expressed how happy they were with their employment at Wilko. They were highly motivated in their jobs. “Yes, I am motivated to work here… I think that the Wilko employee level has a percentage of 85 -95% motivated.” –Employee B Serving Customers The employees interviewed shared that they enjoyed their… Continue reading Wilko company Employees and Serving Customers.
Regular Training Wilko management conducts regular trainings with their employees to ensure that they continue delivering quality service to customers. “Special training for customers service is called customer first, in that training they teach you how to behave with customers, how to help them and how to improve the customer service.” -Supervisor A Such… Continue reading Wilko management conducts regular trainings
Open Communication The management group interview kept stressing how important constant communication with employees is. Management makes an effort to reach out to the employees, asking about their day, giving feedback about their performance and providing advice on how to make their jobs better. “Managers like me, motivate their staff by asking them… Continue reading Constant communication with employees.
Customer Feedback Employees feel good when they receive positive feedback not only from management but moreso, from customers. Aside from the casual compliments they receive from customers for their good service, they get a systematic review from the Empathica report. Wilko has been using the Empathica Customer Experience Management system to provide them with customer… Continue reading Receive positive feedback Summary.
Rewarding Good Work When employees exhibit a job well done, it is rewarded by management accordingly, either as simple as praising the employee or bestowing upon him or her concrete rewards. “If an individual employee does something which is above the expectation then they get praised for it, then they are given commensurate rewards” –… Continue reading Rewarding Good Work Summary.
Involving Employees Management consults with employees on certain matters and involve them in discussions pertaining to issues and concerns at Wilko. During meetings, employees are welcomed in the “loop process” wherein their comments and suggestions are heard and considered. This strategy makes the employees feel valued as worthy contributors to the improvement of the organization.… Continue reading Management consults with employees.
Data Results Upon receiving permission from the Wilko store’s management, the researcher was able to conduct group interviews with management, a group of Wilko employees, and a group of Wilko customers. Focus Group Interview with Management: The store manager and two supervisors agreed to be interviewed as a group regarding the store’s motivational strategies… Continue reading Focus Group Interview with Management